Choosing a Home Health Care Provider
Choosing a home health provider for yourself or a family member can be a difficult decision. Before selecting an agency, you may want to ask the following questions and consider Alpha Home Care's responses:
Q. How long has this provider been serving the community?
A. Alpha Home Health was founded in 1975 and has been serving the Victoria area ever since.
Q. Is the provider accredited through the Canadian Home Care Association?
A. The Canadian Home Care Association is responsible for ensuring quality in healthcare organizations. Participation in this rigorous evaluation and survey is voluntarily.
Alpha Home Care is an active member of the Canadian Home Care Association.
Q. Is the provider's skilled nursing care covered through extended medical insurance?
A. Home health care is among the many benefits offered by many insurance plans. Check with your insurance provider to find out if you are covered.
Q. What is the provider's reputation in the community?
A. Ask your physician, hospital discharge planner or other healthcare providers for a listing of home health providers in your community. Recommendations from friends and family members that have received home care services can also provide guidance. Alpha Home Care has an excellent reputation and consistently receives high marks for service and quality care from its customers.
Q. Does the provider offer comprehensive home care services?
A. Choosing a comprehensive provider will assure you and your family convenience and continuity of care. Alpha Home Health offers a full array of home care services, including skilled nursing care.
Q. What emergency services are available?
A. You should choose a provider that guarantees availability of care and services. Alpha Home Health's professional and technical staff is available 24 hours a day, 7 days a week.
Q. Do the home care professionals educate and partner with family members and other caregivers?
A. Successful home care plans are built on a partnership foundation that includes the home care provider, client and caregivers. Alpha Home Care works closely with clients and caregivers to develop a care and service plan that meets the needs of each client and family. Alpha Home Care is committed to providing caregiver education and support to our patients.
Q. Does the home care provider stay in regular contact with each patient's physician?
A. Alpha Home Care works with your physician to ensure that you receive the right services to meet your medical needs. Our staff provides your physicians with progress reports and written communication throughout your care and treatment.
Q. Does the agency assist each family in determining their insurance coverage and service eligibility?
A. The public health care system can be difficult to navigate. With our health care system knowledge and experience, we can guide you through the system's complexities, helping you to determine the financial assistance you could be entitled to receive.
Q. Does the agency provide a phone number that patients and caregivers can call with questions?
A. Alpha Home Care strives to meet your home care needs and expectations 100% of the time. A member of our staff is available 24 hours a day, 7 days a week to answer your questions. You can reach us by phone at 250-383-4423 or use this website form to ask us a question.
